Our
Services
Our solutions and quality control gives clients full transparency and confidence that we are delivering unrivalled services.
Explore Our Services
Our support services include Inbound Customer Services and Outbound Sales with Telemarketing, Lead Generation & Appointment Setting. We operate as support service on behalf of your sales & marketing teams for achieving your business goals.
Our Call Centre Services Managing Director, Richard Forrest, explains how FMG helps businesses generate new sales leads and close more sales.
“Selling on the phone is all we do, and we get results.”
We Support Sales & Marketing
FMG partner with Sales and Marketing Teams, expanding their resources and strengthening their initiatives. We provide a full range of contact centre services to help you achieve your Sales and Marketing targets.
We Work For Your Sales Team
Our agents can work as your complete outsourced sales department or expand your sales team when you require additional resources or expertise.
We Support Your Marketing Team
We can support your marketing initiatives by delivering the right message at the right time to your customer database. Representing some of Australia’s best-known brands, our call centre agents are highly skilled and trained to promote your brand with every conversation.
Our call centre solutions and quality control give our clients full transparency of our interactions and confidence that we are delivering the best standard of customer service.
Why Partner with FMG
Our Call Centre Services Managing Director, Richard Forrest, explains why our clients chose to partner with FMG.
“FMG’s client portal gives you access to live updates and reporting, providing key metrics to measure results.”
Telemarketing
generated sales
Watch our video to learn how FMG helps businesses find new leads and generate more sales.
“At FMG, we love cold calling. We generate qualified sales leads that convert into business.”
Easy
to track ROI
Watch how our online client portal makes it easy for you to track activity and monitor results so you can easily calculate your return on investment.
“FMG’s client portal gives you access to live updates and reporting, providing key metrics to measure results.”
Starting your FMG journey is easy
FMG partner with Sales and Marketing Teams, expanding their resources and strengthening their initiatives. We provide a full range of contact centre services to help you achieve your Sales and Marketing targets.
Your Account Manager will work with you to:
- Design the strategy to ensure it will best meet your objectives
- Establish campaign targets and service level agreements
- Setup inbound phone lines, call routing, messages on hold and voicemail messages
- Brief our operations team
- Train our customer service agents on your products, systems and solutions
- Develop scripts, including likely questions, objections and responses
- Map an escalation process
- Create your campaign reporting
Watch our Client Videos
Our clients chose FMG because we are conversational experts. They stay with us because we deliver exceptional results.
Each week we handle thousands of inbound and outbound phone calls, responding to customer enquiries, building brand awareness and uncovering sales opportunities.
Jayex
Michelle from Jayex “With FMG you get a professional product and you get it all the time.”
EL Blue
Greg from EL Blue “The results that FMG get are easily the best that we have ever seen.”
Genesis
Andrew from Genesis “It’s reassuring for me to know if I am busy, there is someone else working on keeping our sales pipeline full.”
GPSM
Bill from GPSM “With FMG you get a professional product and you get it all the time.”
NSW Business Chamber
Gerald from NSW Business Chamber “It was very important that the customer had a seamless experience. From the moment they were contacted by FMG, right through to the final stage.”
Get in touch
Tell us a bit about what you’re looking for and we’ll be in touch right away.
fill or send to enquiries@fmgroup.com.au or call 1300 396 888
We Support & Comply with industry Associations
